SlideShare a Scribd company logo
EMPLOYEE
NET PROMOTER
SCORE
Everything you need to
know about the
eNPSSTANDS FOR EMPLOYEE
NET PROMOTER SCORE
Originally a way to measure customer
loyalty, it’s now used to measure
employee loyalty.
9
0 1 2 3 4 5 6 7 8 10
“On a scale from 0-10, how likely are
you to recommend this organization
as a good place to work?”
People are asked:
Answers are broken down between
Detractors(0-6), Passives(7,8), and
Promoters(9,10).
0 1 2 3 4 5 6 7 8 9 10
PASSIVESDETRACTORS PROMOTERS
People who score 7 or 8 aren’t counted,
because they’re considered neutral.
eNPS=
% Promoters - % Detractors
IMPROVE YOUR
NET PROMOTER
Get 5 ridiculously simple
ways to improve your
eNPS score.
Get the Guide!
SCORE
Your score can range from
-100 to +100
Anything between +10 and +50 is
considered a good score
TIP!
Ask promoters to help you
with employee referrals
eNPS is a metric that
should be continuously
improved
Always follow up with a
to get qualitative feedback.
“WHY”
Learn how to be a?
BETTER BOSS
View the State of Employee Engagement, a real-time report
with tons of helpful tips for managers to engage their teams.
See The Live Report
DOWNLOAD PDF
DOWNLOAD THIS SLIDESHARE
Keep a copy of this presentation
IMPROVE YOUR
NET PROMOTER
Get 5 ridiculously simple
ways to improve your
eNPS score.
Get the Guide!
SCORE
Curious about the first step to take to be a better manager??
Try O?icevibe now and start inspiring your employees!
Visit O?icevibe
YOU’LL LOVE THESE SLIDESHARES:

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