SlideShare a Scribd company logo
1
Employee Experience
2
Presentation contents
Topic Slide
3
About
Livework
4
18 years of creativity and impact
5
The services we provide
6
We want to contribute to creating a more
human and service oriented world with a
positive impact on the way people live and
work, on business, society and the planet.
7
From industrial
design
To Service Design
8
Human
centered
Co-creative &
collaborative working
Holistic horizontally &
vertically
Experimental
nature
Transformative
power
Service design fundamentals: Key principles
9
It’s all about emotions
10
Question 3: When is value created?Connecting CX and EX
11
Employee Experience
(EX)
A few recent examples
12
13
● Improved productivity
● Improved morale
● Sharpens strategic thinking and skills
● Stimulates competition
● It’s a good way to use space in the o?ce
14
Expectations
15
Reality
16
What is happening here?
17
18
51%
of HR leaders considered Employee
Experience a key priority in 2019
Gartner, 2019
19
Employee Experience in metrics
●
●
●
●
20
Steps for Employee Experience
21
Steps for Employee Experience
Don’t forget to plan!
But how...
22
23
Employee lifecycle
24
Employee lifecycle
When starting ?
During work ?
? Where should the experience
improve?
●
●
●
25
The EX pyramid
? How should the experience improve? ●
●
26
27
Collaborative exercises
Want to know more about Livework, or are you
interested in an EX workshop? Send us a message!
contact@liveworkstudio.com
28
Thank you
Rosa Storm

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