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PSS:The Backbone ofYourBusiness
Introductionto Process Supporting Services (PSS)
Data Management in PSS
ITInfrastructure Management in PSS
SecurityManagement in PSS
Service DeskManagement in PSS
Conclusion
Introductionto Process
Supporting Services (PSS)
Process Supporting Services (PSS) are a set of services
that support the core business processes of an
organization.These services are designed to streamline
and optimize the business processes, leading to
increased efficiency and productivity.
The PSS framework includes a range of services such as
data management, IT infrastructure management,
security management, and service desk management.
These services are critical for the smooth functioning of
an organization and play a key role in achieving business
objectives.
Data Management in PSS
Data management is a crucial aspect of PSS. It involves
the collection, storage, processing, and analysis of data
to support the business processes. Effective data
management helps organizations make informed
decisions and improve their performance.
The data management services offered under PSS
include data backup and recovery, data security, data
warehousing, and data analytics.These services help
organizations manage their data effectively and
efficiently, ensuring that it is available when needed and
secure from unauthorized access.
ITInfrastructure Management in
PSS
IT infrastructure management is another critical
component of PSS. It involves the management of
hardware, software, networks, and other IT resources
that support the business processes. Effective IT
infrastructure management helps organizations reduce
downtime, increase reliability, and improve performance.
The IT infrastructure management services offered
under PSS include network management, server
management, desktop management, and application
management.These services help organizations
manage their IT infrastructure effectively and efficiently,
ensuring that it is always available and performing
optimally.
SecurityManagement in PSS
Security management is a critical aspect of PSS. It
involves the protection of information assets from
unauthorized access, use, disclosure, disruption,
modification, or destruction. Effective security
management helps organizations protect their sensitive
information and maintain compliance with regulatory
requirements.
The security management services offered under PSS
include access control, threat management, vulnerability
management, and incident management.These services
help organizations manage their security risks effectively
and efficiently, ensuring that their information assets are
protected from potential threats.
Service DeskManagement in
PSS
Service desk management is a critical component of
PSS. It involves the management of incidents, service
requests, and problems related to IT services. Effective
service desk management helps organizations minimize
downtime, improve user satisfaction, and optimize
resource utilization.
The service desk management services offered under
PSS include incident management, problem
management, change management, and service request
management.These services help organizations
manage their IT services effectively and efficiently,
ensuring that users have access to the services they
need when they need them.
Conclusion
Process Supporting Services (PSS) are critical for the
smooth functioning of an organization.They provide
essential support to the core business processes,
helping organizations achieve their objectives.The PSS
framework includes a range of services such as data
management, IT infrastructure management, security
management, and service desk management.
Effective implementation of PSS can lead to increased
efficiency, productivity, and profitability for
organizations. By leveraging PSS, organizations can
optimize their business processes, reduce downtime,
improve user satisfaction, and stay ahead of the
competition.

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  • 2. Introductionto Process Supporting Services (PSS) Data Management in PSS ITInfrastructure Management in PSS SecurityManagement in PSS Service DeskManagement in PSS Conclusion
  • 3. Introductionto Process Supporting Services (PSS) Process Supporting Services (PSS) are a set of services that support the core business processes of an organization.These services are designed to streamline and optimize the business processes, leading to increased efficiency and productivity. The PSS framework includes a range of services such as data management, IT infrastructure management, security management, and service desk management. These services are critical for the smooth functioning of an organization and play a key role in achieving business objectives.
  • 4. Data Management in PSS Data management is a crucial aspect of PSS. It involves the collection, storage, processing, and analysis of data to support the business processes. Effective data management helps organizations make informed decisions and improve their performance. The data management services offered under PSS include data backup and recovery, data security, data warehousing, and data analytics.These services help organizations manage their data effectively and efficiently, ensuring that it is available when needed and secure from unauthorized access.
  • 5. ITInfrastructure Management in PSS IT infrastructure management is another critical component of PSS. It involves the management of hardware, software, networks, and other IT resources that support the business processes. Effective IT infrastructure management helps organizations reduce downtime, increase reliability, and improve performance. The IT infrastructure management services offered under PSS include network management, server management, desktop management, and application management.These services help organizations manage their IT infrastructure effectively and efficiently, ensuring that it is always available and performing optimally.
  • 6. SecurityManagement in PSS Security management is a critical aspect of PSS. It involves the protection of information assets from unauthorized access, use, disclosure, disruption, modification, or destruction. Effective security management helps organizations protect their sensitive information and maintain compliance with regulatory requirements. The security management services offered under PSS include access control, threat management, vulnerability management, and incident management.These services help organizations manage their security risks effectively and efficiently, ensuring that their information assets are protected from potential threats.
  • 7. Service DeskManagement in PSS Service desk management is a critical component of PSS. It involves the management of incidents, service requests, and problems related to IT services. Effective service desk management helps organizations minimize downtime, improve user satisfaction, and optimize resource utilization. The service desk management services offered under PSS include incident management, problem management, change management, and service request management.These services help organizations manage their IT services effectively and efficiently, ensuring that users have access to the services they need when they need them.
  • 8. Conclusion Process Supporting Services (PSS) are critical for the smooth functioning of an organization.They provide essential support to the core business processes, helping organizations achieve their objectives.The PSS framework includes a range of services such as data management, IT infrastructure management, security management, and service desk management. Effective implementation of PSS can lead to increased efficiency, productivity, and profitability for organizations. By leveraging PSS, organizations can optimize their business processes, reduce downtime, improve user satisfaction, and stay ahead of the competition.
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